> For the complete documentation index, see [llms.txt](https://legal.synap.ac/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://legal.synap.ac/proctoring-policy.md).

# Proctoring Policy

### Synoptic Options

Synoptic assessments are configured using both an **Install Level** and a **Monitoring Level**. Install Levels determine how candidates access the assessment and the security controls available, while Monitoring Levels determine the evidence collected during the assessment.

Any Install Level can be combined with any Monitoring Level. Pricing is based on the selected Monitoring Level and is charged per started 4-hour assessment session. Where multiple monitoring methods are used, the assessment will be classified and billed according to the **highest monitoring level enabled**. For example, if webcam monitoring uses Video & Audio Recording and screen monitoring uses Recreation & Snapshots, the assessment will be charged at the Video & Audio Recording rate.

| **Install Level**    | <p>Determines how candidates access the assessment and the security controls available during the exam. Options are:<br><strong>- No install</strong><br><strong>- Browser Extension</strong><br><strong>- Desktop App</strong></p><p><br></p>                                                                       |
| -------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Monitoring Level** | <p>The Monitoring Level determines the type of evidence collected during the assessment and how the session is reviewed afterwards. Options are: <br><strong>- No Recording</strong> <br><strong>- Recreation & Snapshots</strong> <br><strong>- Video & Audio Recording (required for Live proctoring)</strong></p> |

See the Pricing & Credits section below for Synoptic Proctoring costs

{% content-ref url="/pages/1ZjL3rbYqHNcrDnlwtim" %}
[Pricing & Credits](/pricing-and-credits.md)
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### Synoptic Data Retention Policy

Unless otherwise agreed as part of an Enterprise agreement, Synoptic proctoring data is retained in accordance with the following policy.

#### Video, Audio and Monitoring Data

Retention periods are calculated from the time an assessment attempt is submitted.

| Data State         | Retention Period     |
| ------------------ | -------------------- |
| Active Storage     | First 90 days        |
| Cold Storage       | 90 days to 12 months |
| Permanent Deletion | After 12 months      |

#### Cold Storage

After 90 days, proctoring footage and monitoring data is moved from active storage to cold storage. Data remains accessible but retrieval may take longer than data stored in active storage.

#### Permanent Deletion

Proctoring footage and monitoring data is permanently deleted 12 months after the assessment attempt is submitted.

#### Enterprise Agreements

Enterprise clients may agree alternative retention periods as part of their contract. Where an alternative retention period has been agreed, this will take precedence over the standard Synoptic retention policy.